Self-exclusion and account limits

Every protection tool in an online casino lives inside your account. That makes the account settings the most important page you will never visit for fun: this is where you decide how much can go in, how long a session lasts and, if needed, that the account stays closed for a while. This guide sorts the tools from the lightest to the strongest, so you can pick the one that fits the problem you actually have.

Names and options differ between operators. Use this page as a map and check the exact tools in the responsible-gambling or account section of the Win1 site; what you see in your own account is what applies.

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The ladder of tools

Tool	What it does	When it fits
Deposit limit	Caps how much you can add per day, week or month	You enjoy playing but want a hard budget
Loss or wager limit	Caps how much can be lost or staked in a period	Sessions tend to run past the plan
Session reminder	Shows elapsed time and results at set intervals	You lose track of time while playing
Cool-off (time-out)	Blocks play for a short, fixed period	You want a break after a bad run
Self-exclusion	Closes the account for a long, fixed period	Gambling is causing harm or worry

A common rule in the industry: making a limit stricter takes effect at once, while relaxing it only works after a waiting period. If the operator's tool behaves differently, note it before relying on it.

How to set an exclusion so it actually holds

Withdraw what you want to keep first. If your verification is complete, request the remaining balance; an unfinished check can leave money waiting for weeks.
Choose the period in writing. Use the account tool if there is one; if not, ask support by email to self-exclude you for a stated period and to confirm it.
Remove saved payment methods. Delete stored cards or wallets from the account so there is nothing ready to use on a bad evening.
Unsubscribe from marketing. Ask the operator to stop promotional emails and messages for the whole period.
Block at device level. Gambling-blocking apps and browser filters add a second barrier that does not depend on any one operator.

National self-exclusion schemes

Some countries run a central register: once you are listed, the operators licensed in that country must refuse your registration. Whether such a scheme exists, and whether it covers online gambling, depends entirely on where you live. If your country has one, it is stronger than any single-operator exclusion because it also applies to sites you have not joined yet. An operator licensed abroad may not be connected to your national register, so combine both tools.

Help that does not depend on the operator

Limits work best together with someone to talk to. Gambling Therapy is a free online service with chat, forums and groups in many languages, focused on gambling problems. Gamblers Anonymous is a mutual-help fellowship with a meeting finder; it is not a hotline, but meetings run in many countries. More tools and warning signs are on our responsible gambling page.

Frequently asked questions

Is closing my account the same as self-exclusion?

Not necessarily. Closing an account can often be reversed by contacting support, while self-exclusion is a deliberate block for a fixed period that should not be lifted early. Ask the operator in writing which of the two it applied.

Will self-exclusion at one operator block other sites?

Usually not. An exclusion set inside one account covers that operator only. Some countries run a national register that several licensed operators must check — find out whether yours has one.

What happens to my balance when I self-exclude?

Operators normally let you withdraw the remaining balance before or during the exclusion. Request the withdrawal and keep the confirmation; if verification is still open, finish it so the money is not stuck.

Can I open a new account to get around an exclusion?

No, and it usually breaks the terms: accounts opened during an exclusion can be closed and winnings withheld. If you feel the urge to do it, that is a sign to talk to a support service such as Gambling Therapy.